Terms and Conditions

April 2023

These terms and conditions are the contract between you and The Wigs and Make Up Studio Limited (“The Studio”, “WAM Studio” “us”, “we”, etc). By visiting or using Our Website, or otherwise joining our Training Programmes, you agree to be bound by them.

We are The Wigs and Make Up Studio Limited, company number 10341364 and a trading address at Studio 28, 2nd Floor, Unit 10, Elizabeth Industrial Estate, Juno Way, South Bermondsey, London SE14 5RW.

You are: Anyone who uses Our Website and purchases access to our Training Programmes, tutorials and/or other products.

Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.

These are the agreed terms:

1. Definitions

“Content”	means the textual, visual or aural content that is encountered as part of your experience on Our Website. It may include, among other things: text, images, sounds, videos and animations.
“Intellectual Property”	means intellectual property owned by us, of every sort, whether or not registered or registrable in any country, including intellectual property of kinds coming into existence after today; and including, among others, patents, trademarks, unregistered marks, designs, copyrights, software, domain names, discoveries, creations and inventions, together with all rights which are derived from those rights.
“The WAM Studio Training Programmes”	means training materials, videos and downloads, and related goods and services we provide as set out on Our Website and in this contract.
“Our Website”	means any website or service designed for electronic access by mobile or fixed devices which is owned or operated by us. It includes all web pages controlled by us.
“Post”	means place on or into Our Website any Content.
“Programme Services”	means all of the services available from Our Website, whether free or charged.

2. Interpretation

In this agreement unless the context otherwise requires:

1.1 a reference to a person includes a human individual, a corporate entity and any organisation which is managed or controlled as a unit.

1.2 in the context of permission, “may not” in connection with an action of yours, means “must not”.

1.3 the headings to the paragraphs and schedules (if any) to this agreement are inserted for convenience only and do not affect the interpretation.

1.4 any agreement by either party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing;

1.5 a reference to an act or regulation includes new law of substantially the same intent as the act or regulation referred to.

1.6 this agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.

3. Basis of Contract

2.1 We do not offer The WAM Studio Training Programmes in all countries. We may refuse access if you live in a country we do not serve.

2.2 In entering into this contract, you have not relied on any representation or information from any source except the explanation of Programme Services given on Our Website.

2.3 Subject to these terms and conditions, we agree to provide to you some or all of the Programme Services described on Our Website at the prices we charge from time to time.

2.4 Some of our services are now or may in future, be available to you only subject to additional terms. Those terms will be set out on Our Website. You now agree that if you choose to use any such service, the relevant terms will become part of this agreement.

2.5 So far as we allow use of our Intellectual Property, we grant a licence to you, limited to the terms set out in this agreement.

2.6 Our contract with you (and licence to you) will be on a ‘lifetime’ basis, although we reserve the right to amend these terms and the length of access or subscription at any time with reasonable notice (minimum 30 days) to you. Your continued use of our services after that shall be deemed acceptance by you of any changed service, system and/or terms.

2.7 The contract between us comes into existence only when you create your account on Our Website. If we decline to offer The WAM Studio Training Programmes to you, we shall immediately return your money to your credit card or other payment method.

2.8 If we give you free access to a service or feature on Our Website which is normally a charged feature, and that service or feature is usually subject to additional contractual terms, you now agree that you will abide by those terms.

2.9 We may change this agreement and/or the way we provide The WAM Studio Training Programmes, at any time. If we do:

2.9.1 the change will take effect when we Post it on Our Website.

2.9.2 you agree to be bound by any changes. If you do not agree to be bound by them, you should not use Our Website or The WAM Studio Training Programmes.

4. The WAM Studio Training Programmes

3.1 We provide an account with password protected access to The WAM Studio Training Programmes which, after payment of the price by you, entitles you to view, receive and/or particulate in a variety of training videos, activities, downloads and other resources, or bundles of such training videos, activities, downloads and other resources as we set out on our website from time to time.

3.2 Payment for The WAM Studio Training Programmes services is a one-off fee for each of the Programmes you request, payable in advance before you have access via our Website.

3.3 You may not transfer your access to The WAM Studio Training Programmes to any other person.

3.4 We reserve the right to modify The WAM Studio Training Programmes rules or system and to change the terms and conditions of this agreement at any time, without notice. Your continued use of The WAM Studio Training Programmes after such modifications shall be deemed an acceptance by you to be bound by the terms of the modified agreement. The terms that apply to you are those posted here on Our Website on the day you join as a member. It may be useful to print a copy now.

5. Your account and personal information

4.1 When you visit Our Website, you accept responsibility for any action done by any person in your name or under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

4.2 You agree that you have provided accurate, up to date, and complete information about yourself. We are not responsible for any error made as a result of such information being inaccurate. You agree to notify us of any changes in your information immediately.

6. Prices

5.1 The price payable for The WAM Studio Training Programmes, or part thereof, is clearly set out on Our Website.

5.2 The price charged for any of The WAM Studio Training Programmes may differ from one country to another. You may not be entitled to the lowest price unless you reside in the qualifying country.

5.3 Prices are inclusive of any applicable value added tax or other sales tax, unless stated to the contrary.

5.4 Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than pounds Sterling will be borne by you.

5.5 You will pay all sums due to us under this agreement by the means specified without any set-off, deduction or counterclaim.

5.6 Money paid by you to us is non-refundable and cancellation and/or termination of this agreement by you or us at any time for any reason will not entitle you to a refund of money paid for any service.

7. Termination and payment

6.1 Termination of this agreement by you or us at any time for any reason will not entitle you to a refund of money paid.

8. Security of your credit card

7.1 We take care to make Our Website safe for you to use.

7.2 Card payments are not processed on a page controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.

7.3 If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.

9. How we handle your data

8.1 Our privacy policy is strong and precise. It complies fully with current Data Protection legislation which is at [link to privacy policy].

8.2 If you Post Content to any public area of Our Website it becomes available in the public domain. We have no control over who sees it or what anyone does with it.

8.3 Please notify us of any security breach or unauthorised use of your account.

10. Security of Our Website

9.1 If you violate Our Website we shall take legal action against you.

9.2 You agree that you will not, and will not allow any other person to:

9.2.1 violate or attempt to violate any aspect of the security of Our Website;

9.2.2 modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it. you understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.

9.2.3 link to Our Website in any way that would cause the appearance or presentation of Our Website to be different from what would be seen by a user who accessed Our Website by typing the URL into a standard browser;

9.2.4 download any part of Our Website, including images and or video, without our express written consent;

9.2.5 collect or use any product listings, descriptions, or prices;

9.2.6 collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;

9.2.7 share with a third party any login credentials to Our Website;

9.3 Despite the above terms, we now grant a licence to you to:

9.3.1 create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon you not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.

9.3.2 you may copy the text of any page for your personal use in connection with our purpose.

11. Storage of data

10.1 We may, from time to time, set a limit on the number of messages you may send, store, or receive through  your account on the website. We shall give you notice of any change to your limit, except in an emergency.

10.2 We assume no responsibility for the deletion or failure to store or deliver email or other messages.

10.3 You accept that we cannot be liable to you for any such deletion or failure to deliver to you.

10.4 We maintain reasonable procedures for general backup of data for our own purposes, but we give no warranty that your data will be saved or backed up in any particular circumstances unless we have made specific contractual arrangements with you in writing.

12. Duration and termination

11.1 We may terminate this agreement at any time, for any reason, with 30 days’ notice by sending you notice to that effect by post or e-mail.

11.2 Termination by either party shall have the following effects:

11.3 your right to use your The WAM Studio Training Programmes immediately ceases;

11.4 we are under no obligation to forward any unread or unsent messages to you or any third party.

11.5 We retain the right, at our sole discretion, to terminate immediately any and all parts of the Programme Services provided to you, without refunding to you any fees paid if we decide in our absolute discretion that you have failed to comply with any of the terms of this agreement.

13. Interruption to Programme Services

12.1 If it is necessary for us to interrupt our Programme Services, we will give you reasonable notice where this is possible and when we judge the down time is such as to justify telling you.

12.2 You acknowledge that our Programme Services may also be interrupted for many reasons beyond our control.

12.3 You agree that we are not liable to you for any loss, foreseeable or not, arising from any interruption to our Programme Services.

14. Intellectual Property

You agree that at all times you will:

13.1 not do anything which does or might reduce the value of our Intellectual Property or challenge our ownership of it.

13.2 notify us of any suspected infringement of the Intellectual Property;

13.3 so far as concerns software provided or made accessible by us to you, you will not:

13.3.1 copy, or make any change to any part of its code;

13.3.2  use it in any way not anticipated by this agreement;

13.3.3 give access to it to any other person than you, the licensee in this agreement;

13.3.4 in any way provide any information about it to any other person or generally.

15. Disclaimers and limitation of liability

14.1 The law differs from one country to another. This paragraph applies so far as the applicable law allows.

14.2 All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.

14.3 Our Website and The WAM Studio Training Programmes services are provided “as is”. We make no representation or warranty that any service will be:

14.3.1 useful to you;

14.3.2 of satisfactory quality;

14.3.3 fit for a particular purpose;

14.3.4 available or accessible, without interruption, or without error.

14.4 We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.

14.5 We make no representation or warranty and accept no responsibility in law for:

14.5.1 accuracy of any Content or the impression or effect it gives;

14.5.2 delivery of Content, material or any message;

14.5.3 privacy of any transmission;

14.5.4 the conduct, whether online or offline, of any user of Our Website or our services;

14.5.5 failure or malfunction of computer hardware or software or technical equipment or system connected directly or indirectly to your use of our services.

14.5.6 loss or damage resulting from your attendance at an event organised through Our Website or our Programme Services;

14.5.7 any act or omission of any person or the identity of any person who introduces himself to you through Our Website;

14.5.8 any aspect or characteristic of any goods or services advertised on Our Website.

14.6 You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us in the immediately preceding 12 month period for the services concerned.

14.7 In any event, except in the case of death or personal injury, our total liability under this agreement, however it arises, shall not exceed the sum of £1,000.00. This applies whether your case is based on contract, tort or any other basis in law.

14.8 We shall not be liable to you for any loss or expense which is:

14.8.1 indirect or consequential loss; or

14.8.2 economic loss or other loss of turnover, profits, business or goodwill even if such loss was reasonably foreseeable or we knew you might incur it.

14.9 This paragraph (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies (who may enforce this clause under the Contracts (Rights of Third Parties) Act 1999, as well as to ourselves.

14.10 If you become aware of any breach of any term of this agreement by any person, please tell us by email. We welcome your input but do not guarantee to agree with your judgement.

14.11 Nothing in this agreement shall be construed as limiting or excluding our liability for death or personal injury caused by our negligence.

16. You indemnify us

You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:

15.1 your failure to comply with the law;

15.2 your breach of this agreement;

15.3 any act, neglect or default by any agent, employee, licensee or customer of yours;

15.4 a contractual claim arising from your use of our services.

15.5 a breach of the intellectual property rights of any person.

15.6 For the purpose of this paragraph you agree that the cost of our management and technical time is properly recoverable and can reasonably be valued at £100.00 per hour without further proof.

17. Miscellaneous matters

16.1 You undertake to provide to us your current land address, e-mail address and telephone number as often as they are changed together with all information that we may require to enable us to fulfil our obligations under this contract.

16.2 If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

16.3 If you are in breach of any term of this agreement, we may:

16.3.1 terminate your account and refuse access to Our Website;

16.3.2 issue a claim in any court.

16.4 Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue.

16.5 No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.

16.6 Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail.

It shall be deemed to have been delivered:

if delivered by hand to the correct registered office address: on the day of delivery;

if sent by post to the correct registered office address: within 72 hours of posting;

if sent by e-mail to the address from which the receiving party has last sent e-mail: within 24 hours if no notice of non-receipt has been received by the sender.

16.7 In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.

16.8 This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise, except that any provision in this agreement which excludes or restricts the liability of our directors, officers, employees, subcontractors, agents and affiliated companies, may be enforced under that Act.

16.9 The validity, construction and performance of this agreement shall be governed by the laws of England and Wales and you agree that any dispute arising from it shall be litigated only in that country.

July 2025

The Wigs and Make Up Studio Limited, company number 10341364 with a trading address at Studio 28, 2nd Floor, Unit 10, Elizabeth Industrial Estate, Juno Way, South Bermondsey, London SE14 5RW.

1. Definitions

These terms and conditions are the contract between you and The Wigs and Make Up Studio Limited (“The Studio”, “WAM Studio” “us”, “we”, etc). By joining our IN PERSON Training Programmes, you agree to be bound by them.

“Client” “you” is the person (or persons) who receives the Services (where more than one they are joint and severally liable)

“Training Event” is the training event described on our website and in the proposal email sent to you with the event details and requirements. 

“Fees” shall be the price (and any expenses incurred) for the delivery of the Services and the Client’s attendance at the Training Event.

“Services” are the services to be delivered before and at the Training Event and are set out in our proposal email and on our website.

“Kits” are the equipment or materials required for use at the Training Event. Kits can be purchased by the Client directly from an independent third party (and subject to separate terms and conditions) and all details appear on our proposal email and on our website.

2. Price and payment

2.1 The price for the Services is set out on the proposal email or on our website. There is no VAT. Where any expenses are to be incurred these are also set out in the email proposal and shall be payable by the Client in addition where agreed.

2.2 The price and any agreed expenses shall be the Fees of The Studio. A payment of 50% of the Fees is due in full at time of booking, and the balance of the Fees is due no later than 7 days before the Training Event. Any variations to this payment schedule may be agreed between us and the Client in writing from time to time, but final balance payment of Fees will always be required at least 7 days before the Training Event.

2.3 Where payment options are available, each instalment must be paid on time, and failure to pay any instalment of the Fees on time is a material breach of this agreement and may result in The Studio cancelling or amending the Services, in their sole discretion. No attendance at the Training Event will be allowed by the Client, nor any substitute, if any part of the Fees remains unpaid.

3. Cancellation of agreement 

3.1. The Services can be cancelled by either party in writing or by email to The Studio subject to the matters set out in this clause.

3.2
3.2.1 If The  Studio cancels the Services, unless in accordance with clause 3.2.2 below, the Fees will be repaid to the Client, save for any expenses already incurred or which cannot reasonably be cancelled, within 14 days of cancellation, and no further refunds, sum or compensation will be payable to the Client by The  Studio arising from such cancellation.
3.2.2 The Services may be terminated by The  Studio if payment of the Fees is not made in accordance with these terms; or if the Client commits a material breach of any of these terms and fails to remedy the breach within 14 days of being notified in writing; or the Client makes any statements or behaves in any way or requests The  Studio to undertake any actions that are discriminatory, illegal or immoral; or if the Client enters into any form of insolvency arrangement, or suspends its business. Upon termination under this clause, there shall be no refunds of Fees paid, and the Client shall immediately pay any unpaid Fees to The Studio.

3.3 In the unlikely event of The Studio having to reschedule the Services, alternative dates will be offered. 

3.4
3.4.1 If the Client seeks to cancel the Services, an administration fee of £150.00 plus any charges under clause 4.2.2 will be payable by the Client, and then The Studio will endeavour to offer alternative dates to the Client wherever reasonably possible, to provide the Services booked on a different date subject to the payment of the administration fee by the Client. However, if rescheduling is not agreed, then the Fees paid shall be forfeited and non-refundable in their entirety, unless The Studio successfully fills/sells the place at the Training Event, when a refund (Fees paid less the administration fee plus any charges under clause 4.2.2) will be offered to the Client.
3.4.2 If no resale of the place at the Training Event can be secured, any Fees, save for any expenses not yet incurred, which remain unpaid the time of cancellation by the Client shall be due in full immediately. This includes any instalments yet to be paid at the time of cancellation. No further sums will be due from the Client to The Studio arising from such cancellation.

4. General Conditions:

4.1 The Studio shall use reasonable endeavours to meet any performance dates, and times.

4.2
4.2.1 The Fees will be paid at the time of booking and/or on invoice, and payment is not deemed to have been made until the Fees have been paid in full. If payment is not made in full and within time the Services may be suspended and payment in advance may be required before the Services are re – commenced. 
4.2.2 Bank charges incurred as a result of paying internationally, or in any currency other than pounds sterling, they shall be paid the Client in any event.

4.3 If payment is not made in accordance with the above clauses, The Studio reserves the right to charge interest at the rate prescribed by the Late Payment of Commercial Debt (Interest) Act 1998 from the date payment was due until the date payment is made.

4.4 Each party will keep the confidential information of the other party and any third party confidential and secret and only use it for the purposes of supplying the Services or making proper use of the Services. Each party recognises and accepts its obligations with regard to the control and the processing of personal data under the current data protection legislation and regulations. For more information on this, please see our Privacy Notice. 

4.5
4.5.1 The Studio retains all IPR (intellectual property rights) in any and all materials created for and provided as part of the Services. The Studio gives the Client a licence to use such materials only for the purposes of the Services, and this does not include any right to use or reproduce the materials or any part of the materials for any other purpose without our written agreement. 
4.5.2 The Studio asserts their intellectual property rights, including copyright, over the written or photographic or graphic materials produced by The Studio as part of the Services.  The materials shall not be reproduced, copied, shared, or used elsewhere without the written permission of The Studio.  All rights are entirely reserved by The Studio.
4.5.3 The Client grants The Studio consent to use any work including photographs and videos created as part of the Services to show off its services and designs, together with the right to display images as part of its portfolio and to write about the Services on websites, and in its marketing materials. If you do not wish to grant this consent, you must confirm prior to entering this agreement, and in that event The Studio reserves the right to modify the offer of the Services.

4.6
4.6.1 The Studio will use reasonable care and skill in performing the Services. Where any valid claim in respect of the services is made the Client may be entitled ONLY to a refund of the Fees or part of the Fees. 
4.6.2 The Studio’s liability in respect of any loss of good-will, loss of business, loss of profits, loss of anticipated savings, loss of use or for any other consequential, special, or indirect loss or damage will be NIL. 
4.6.3 Nothing in these Terms will exclude or limit liability for death or serious injury caused by The Studio’s negligence.

4.7 The Studio shall not be liable for any additional losses or liabilities due to force majeure, ie any circumstances beyond the reasonable control of The Studio and the Client.

4.8 Nothing in these terms is intended to create a partnership or joint venture between The Studio and the Client, and no party has the right to act as agent for the other or to bind the other party in any way. 

4.9 Variations to the Services by the Client may only be agreed in writing. Variations to the Services by The Studio may be essential if services or suppliers need to be substituted. In such an event, the same level of services or goods or suppliers will be provided but limited changes are inevitable. The Studio will endeavour to maintain quality and value as far as reasonably possible.

4.10 Following the conclusion of the Services The Studio may wish to contact you to request testimonials, recommendations, or feedback on the services. By agreeing these terms, you are consenting to that contact by The Studio after the conclusion of the Services.

4.11 These terms and any dispute arising from them shall be governed by the laws of England and Wales.